RETURN POLICY
At Nutranu, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return policy subject to the terms below.
1. Return Window
You may return unopened and unused items within 30 days of the delivery date for a full refund. Items must be in their original packaging and in resalable condition.
2. Non-Returnable Items
We cannot accept returns for opened supplements, perishable items, or products marked as final sale or non-returnable at checkout.
3. Return Process
To initiate a return, please contact our customer support team at support@nutranu.com or call (877) 525-3199. Include your order number, the product(s) being returned, and the reason for the return.
4. Refunds
Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect your return. You will receive an email confirmation once the refund has been processed.
5. Shipping Costs
Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method and keeping your receipt.
6. Contact Us
If you have questions about our return policy, please contact us:
Email: support@nutranu.com
Phone: (877) 525-3199
Address: 312 W. 2nd St, Casper, WY 82601